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Shipping Policy

Shipping

Currently, shipping is only available within Canada. Orders are typically processed within 2 business days. Be sure to ship to a mailing address where an individual can receive the package upon arrival as chocolate items often melt in warmer climates. We cannot ship to PO Boxes. Please keep in mind that due to the minimally processed nature of our ingredients, some of our products have a shorter shelf life compared to other snack food products. All of our products have a best before date of at least 2 months. Orders placed Thursday through Sunday may ship out the following week. Please keep in mind that National Holidays will often affect transit times.

Free shipping for orders of $50 or more*.

For orders under $50, shipping rates will vary by shipment weight and location of delivery.

*Free shipping on orders with a pre-tax subtotal of at least $50 after coupon codes/discounts/promotions have been applied.

Pickup

We offer pickup at one location:

5910 274th Street, Langley, BC. V4W 0B8
Monday - Friday,  9am - 3pm

Once available for pickup, an email will be sent to you; be sure to check your junk folder. Pickup orders are typically processed within 2 business days. Please have your order number ready upon arrival.

We appreciate your patience over inconveniences that may be out of our control such as delays caused by carriers, information errors, changes to orders or weather. For transit issues please contact the courier directly referencing your tracking number, for all other inquiries please reach out to us at hello@innofoods.ca.