Where's the Lot Number?
You can find the lot number on the back of your package. It begins with (LOT:) followed by a series of letters and numbers. See the reference picture below.
Receipt / Proof of purchase
1.) Offline Vendors
For Most Offline vendors like Costco, Walmart and Canadian Superstore you get a physical receipt after your purchase. Please attach a Copy / Picture of that receipt.

Note: If you bought product from Costco you can attach your membership card
2.) Online Vendors
Most Offline vendors like Amazon sends an email receipt after your purchase. Please attach a Screenshot of that receipt.
3.) Official Innofoods Website
If you have bought defective product from official Innofoods.ca website please find the email that we sent upon successful payment.
Foreign Object
If you have found any foreign object in Innofoods product please keep it with you and don't throw it away as we might need it for your application. For now please click a picture of object and upload it in this application.
Customer Service
Step 1/3

Found a foreign object?

Let's start with your name

Step 2/3

Transaction details?

This information help us verify the issue.

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Step 3/3

Product details?

Please upload the following photos so that we can best assist you.

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